Transforming Service Delivery with Data

UK Shared Business Services (UKSBS) is using Data as a Service (DaaS) to enhance its service delivery and efficiency.

2 IT colleagues working together on laptop

This transformation, in partnership with the Department for Energy Security and Net Zero, aims to streamline data processes by offering clients real-time access to performance data.

Collaborating across teams, UKSBS developed a system to automate and refresh key datasets daily. This approach minimises manual data processing and provides on-demand access to accurate and secure information, cutting down on time and resources.

According to Charles Allen, Head of People Analytics at the Department for Energy Security and Net Zero, the initiative provides unprecedented access to detailed information and enhances service delivery by reducing reliance on external data storage. UKSBS’s DaaS platform is designed to be scalable, enabling other clients to benefit from the improved data offerings, faster processing, and enhanced security.

 

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