Customer Support Supporting your business
How we can help
Our customer support is at the heart of our service provision. Our teams of expert customer advisors provide advice and guidance across our services.
Our One Team ethos extends to our customers too. Driven by our shared purpose and values, we take a customer outcome focus approach in aiming to resolve queries right first time
We'll give you the support you need, when you need it, so you can spend more time focussing on the day-to-day activities of your business.
Our experienced team of specialists can resolve your queries ranging from pay queries, IT support to purchasing and invoicing.
So you can be confident that, whoever you speak to will be able to support you to resolve your queries quickly and easily.
What we provide
We are focused on providing a high quality customer experience every time. Our aim is to provide the best possible resolution to your query in a timely way.
Contact centre advisors
We provide day to day advice and support to our customers to resolve a variety of your UKSBS service queries.
IT contact centre advisors
We provide technical support and advice for IT related queries making sure our customers have the right tools to work uninterrupted.
Customer experience team
Our customer experience team are there to handle and resolve more complex issues and complaints using a case management approach meaning you'll be looked after throughout the process.
Content management team
Our team is focused on building useful, current knowledge articles and content to help customers self-serve to find answers themselves at a time convenient to them using our online guidance tools.
We’re proud to be a member of the Institute of Customer Services, committed to driving great customer experience and performance through excellence.